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When leaders aren't closing a meeting by reviewing accomplishments, addressing feelings and committing to next actions, meetings don't succeed.

“Wasted time”, “Redundant”, “Nothing is accomplished” and “No clear purpose;” these phrases appeared on sticky notes after I’d asked participants to post a meeting complaint. The question was asked as a part of a facilitation training I conducted and by the end of the session, these issues were addressed in some fashion. Many common meeting […]

You may be thinking; “Of course you know your customers or you wouldn’t be in business.” Now, if your business is consistently growing, you could be right. If growth isn’t happening, let me share some advice. Many businesses assume they know customers and no longer take time to learn from or study them. In the […]

Prior to acting on a conflict, understand the basics of conflict and stress. Here are three pre-requisites to approaching conflict and why good facilitation of conflict matters.