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Prior to acting on a conflict, understand the basics of conflict and stress. Here are three pre-requisites to approaching conflict and why good facilitation of conflict matters.

Well-planned and well-facilitated meetings give energy and clarity. My most successful meetings have been where I’ve spent nearly as much time in planning as in the meeting itself. Positive meeting outcomes are achieved because of preparation and maintaining meeting tempo.

Do you ever ask yourself, “Why can’t I get my staff to [fill in the blank]? I used to be able to get them to do things fairly easily but now it’s so exhausting.” Consider that you might be practicing the “carrot and stick” method of motivation and influence.

Your typical customer of today will not be your typical customer of tomorrow in who they are or how they behave. Avoiding this reality will do you no good. But, it might give your competitors an advantage over you.